1. Satisfaction Commitment
At smapexo, we are committed to delivering premium logo designs and animations that elevate your brand. We stand behind our design work and offer a transparent satisfaction guarantee.
2. Eligible Refunds
Because professional design and animation involve active, dedicated creative labor, we apply the following tiered framework for project cancellations and refund requests:
- 100% Full Refund: You are eligible for a full refund of your purchase price if your request is submitted within 24 hours of purchase, OR at any time before our creative team initiates any design work or drafts for your project brief.
- 50% Partial Refund: You are eligible for a 50% refund if you request cancellation after reviewing our initial design concept drafts, but prior to initiating any feedback, modification, or revision request.
3. Non-Eligible Refunds & Exclusions
Refund requests will be strictly denied in the following circumstances:
- Once you approve any design concept or request any modifications, alterations, or revision rounds (a "revision round" is defined as any requested change to a concept's color, layout, animation timing, typography, or structure).
- After final high-resolution vector source packages or animation video files (.AI, .EPS, .SVG, .MP4, .MOV, .JSON/Lottie) have been generated and made available to you.
- For custom add-on services or urgent priority turnaround options once work has started.
- For project briefs containing false, misleading, or fraudulent brand names.
4. Chargeback and Dispute Prevention
As a client, you agree to contact smapexo's support team directly to resolve any billing, delivery, or quality issues before initiating a formal chargeback or payment dispute with your bank or credit card issuer. Unwarranted chargebacks (e.g., filing a dispute after receiving project files) will result in immediate termination of all commercial usage licenses and access to design backups.
5. How to Request a Refund
To request a cancellation or refund, email your purchase details to support@smapexo.com. Approved refunds are processed back to your original payment card or account via Stripe or Paddle within 5 to 10 business days.