1. Information We Collect
At smapexo, we collect information necessary to deliver custom brand design and motion graphics services, process payments, and improve our services.
- Personal Contact Data: Name, email address, and communication history when you submit briefing forms, contact support, or interact with our site.
- Project Details: Brand names, design instructions, vector logo files, brand style requirements, and references.
- Automatically Collected Data: IP address, browser type, device information, operating system, and anonymous usage stats (e.g., page views) collected via standard tracking.
- Payment Data: Secure checkout is processed by third-party providers (Stripe and Paddle). We do not store or process your credit card numbers on our servers.
2. How We Use Your Information
We utilize your data to provide high-quality services and maintain a secure business environment:
- Fulfilling and delivering custom logo animations and motion graphics projects.
- Communicating project drafts, revision cycles, updates, and customer support.
- Processing secure transactions, managing invoices, and preventing fraudulent orders.
- Optimizing our website structure, layout, and visual marketing assets.
3. Data Security, Storage, & Retention
We implement industry-standard technical and organizational security measures to protect your personal details and custom assets from unauthorized access, loss, or alteration. We retain project files and assets securely for client support purposes (e.g., if you lose your files and need a redelivery). We only store your contact information for as long as necessary to fulfill the purposes outlined in this policy or to comply with tax and legal requirements.
4. Cookies, Tracking, & Third Parties
We use cookies and similar technologies to remember your preferences, keep you logged in, and analyze site performance. We share basic information with trusted third-party service providers (such as Google Analytics for website traffic statistics, and Stripe/Paddle for payment verification). You can configure your browser to reject cookies, though some parts of our website may not function optimally as a result.
5. GDPR & CCPA Privacy Rights
Depending on your location, you may have specific data rights, including:
- Access & Correction: The right to request copies of your data or correct inaccurate information.
- Erasure ("Right to be Forgotten"): The right to request that we delete your personal details and design files from our systems.
- Data Portability: The right to request transfer of your data to another organization.
6. Contact Information
If you have questions about our data practices or wish to exercise any of your data rights, please email us at support@smapexo.com.